State-owned corporations in Kenya are working to onboard their services onto the e-Citizen online platform as they strive to meet the December 31, 2023 deadline imposed by the government.
In June, President William Ruto directed all ministries, state corporations, and agencies to comply with the migration of government services onto the e-Citizen platform and raise awareness of the transition by the end of the year.
This initiative is a crucial component of the government’s broader plan to digitize its services, designating e-Citizen as the primary digital payments platform and Pay Bill Number 222222 as the single payment platform for the government.
The government has warned that state corporations failing to adhere to this directive by migrating their payment services to the e-Citizen platform will face the shutdown of all existing non-designated Pay Bill numbers.
Over the weekend, the National Transport and Safety Authority (NTSA) issued a public notice announcing the temporary interruption of services on its Transport Integrated Management System (TIMS) portal. NTSA attributed this disruption to the ongoing migration and integration efforts aimed at enabling access to all services through the E-Citizen single sign-on platform. They encouraged clients to validate their e-Citizen accounts during this period.
The National Health Insurance Fund (NHIF) informed its members and employers that all NHIF payments via mobile money platforms must now be made exclusively through the government’s Pay Bill Number 222222. This shift reflects the government’s commitment to streamlining and modernizing its digital payment infrastructure.
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